We encourage you to make your appointments in advance to ensure your preferred booking time. If booking for multiple services or for more than 2 clients, you will be asked to provide a valid credit card number to ensure your appointment. No charges will be made to your credit card until your service is completed.
Should you need to cancel or reschedule your appointment, please call us at least 24 hours in advance. Any cancellations/rescheduling with less than 24 hours notice will result in 50% of the cost of the booked treatment charged to your credit card. Clients with multiple services or more than 2 clients require 48 hours cancellation notice. This policy also applies to gift card holders.
We recommend you to arrive 10 minutes prior to your scheduled appointment. Sip some green tea as we prepare for your treatment.
We accept Visa, MasterCard, debit cards and cash. Rates do not include gratuity. If you loved your session, please be considerate of your therapist and show your appreciation. Tip envelopes are available at the reception desk. An 18% gratuity will be added to parties of five or more.
We have specially designed treatments for expectant mothers. Please allow the Reception Team to guide you in selecting the treatments that are appropriate for you during this special time.
For the respect of all spa guests’ tranquility, cell phones must be turned off or silenced in our treatment areas.
Last minute appointment, or the fastest way to make an appointment would be to call us at 604-683-6245.
For spa party booking, Please e-mail us at info@tranquilityvancouver.com for more details.
